November 12 2026 at 06:04AM
PMI-NL Espresso Talks - Managing Escalations Without Breaking Trust
Every project manager remembers the first time they had to tell a client something had gone wrong.
Nobody trains you for that conversation. And it is the one that decides whether you keep the relationship.
Join us for the next PMI-NL Espresso Talk: Managing Escalations Without Breaking Trust, with Mateusz Gulka, PMI-PgMP, PMI-PMP, PMI-ACP — Senior Manager at SoftwareONE, 15 years in IT and consulting, leading Customer Success, Engagement and Service Delivery Managers across a portfolio of complex engagements.
In 30 minutes, you will get:
- When to escalate, and what waiting really costs you
- How to structure the hard conversation so it lands
- How to hold stakeholder trust when a project turns red
- How to rebuild confidence afterward
Date: 11 December | Time: 12:15–12:45 CET | Format: 100% virtual
Live Q&A, not a lecture. Bring the conversation you are currently dreading.
Spots are limited. Register now: https://pmi-nl.nl/calendar?eventId=47865
