Espresso Talks: Managing Escalations without Breaking Trust
Power Skills
Every project manager remembers the first time they had to tell a client something had gone wrong.
Nobody trains you for that conversation. And it is the one that decides whether you keep the relationship.
Join us for the next PMI-NL Espresso Talk: Delivering Bad News — Escalation, Trust and Recovery, with Mateusz Gulka, PMI-PgMP, PMI-PMP, PMI-ACP — Senior Manager at SoftwareONE, 15 years in IT and consulting, leading Customer Success, Engagement and Service Delivery Managers across a portfolio of complex engagements.
In 30 minutes you will get:
- When to escalate, and what waiting really costs you
- How to structure the hard conversation so it lands
- How to hold stakeholder trust when a project turns red
- How to rebuild confidence afterwards
Date: 11 December Time: 12:15–12:45 CET Format: 100% virtual
Live Q&A, not a lecture. Bring the conversation you are currently dreading.
