Optimizing Your Customer Relationship
Ways of Working
Join us for an engaging online session with Nicholas Errico as he combines practical insight with compelling storytelling to transform complex concepts into unforgettable learnings. Drawing on real-world experiences—from unexpected challenges to surprising sources of insight—Nicholas will demonstrate how strong customer relationships can boost project success rates and increase customer satisfaction. His proven, experience-based approach supports positive outcomes for both service providers and clients, making project management not only effective, but genuinely engaging. As he says: "You can't learn if you're sleeping!"
Learning Outcomes
You will leave with following learning objectives:
- Establishing and delivering customer success
- How to establish and build your customer relationship
- How to create additional customer value while growing accounts.
About the Speaker
Nicholas Errico, known as the “New York Cowboy,” is a seasoned professional services leader who blends subject matter expertise with an energetic, electrifying presentation style. He holds all 16 PMI certifications, along with more than 30 cloud and AI credentials across NVIDIA, AWS, Google Cloud, and Microsoft Azure, and over 150 professional certifications in total—he's the embodiment of lifelong learning.
A frequent speaker at PMI events across the United States, Nicholas is recognized for integrating practical guidance with relatable examples and insights. He is the author of the Amazon-published book Off the Beaten Path – A Project Management Field Guide, widely used by practitioners seeking real-world, applicable project management perspectives.
Originally from New York and now based in Dallas with his wife, three children, and loyal dog, Nicholas is known for transforming complex topics into clear, actionable lessons through thoughtful storytelling. His philosophy—that learning should be engaging and memorable—underpins his dynamic approach to professional development.
Join Nicholas Errico for a focused, high-impact session on optimizing customer relationships to drive stronger project and business outcomes.
Join Nicholas Errico for a focused, high-impact session on optimizing customer relationships to drive stronger project and business outcomes.
